Our goal is to provide the best service available and leave you with a memory that lasts a lifetime. The earlier you confirm your tour the better availability and the better rates you get.
If you need to change your tour please contact us as soon as possible and we will make the necessary arrangements.
EMERGENCY 24/7 SUPPORT: Iceland En Route provides 24/7 Emergency Support services to our customers. For emergencies within 24 hours of departure or while you are travelling; please email enroute@enroute.is or call/WhatsApp +3548682238 or +3548684136.
Iceland En Route, En route ehf., is an authorized travel agency by the Icelandic Tourist Board.
Prices for Private Tours listed on our website are per tour for 1-4 persons, unless otherwise specified.
Booking is confirmed with a 50% registration payment. The payment in non-refundable.
Payments can be made via PayPal, wire transfer or credit card (AMEX, Visa, MasterCard, etc).
Credit card charges may be subject to 2-3,5% surcharges.
Final payment is due 14 days/2 weeks before the tour.
All cancellations/changes/re-scheduling must be made through email to enroute@enroute.is
Registration payment is non-refundable.
Cancellations for day tours up to 48 hours before departure and receive a 50% refund.
Refunds will be paid by the same method that the original payment was made.
If tour is cancelled due to weather conditions or any other circumstances on behalf of Iceland En Route the tour is refunded in full.
No-shows are non-refundable.
After confirming the tour, a pickup location and starting time will be agreed upon and contact details given for guide/contact person.
If you do not show up for the scheduled pickup time and location, your tour is cancelled with out refund.
Prices for Private Tours in Iceland listed on our website are per tour for 1-4 persons, unless otherwise specified.
Quotes for Private Tours/Workshops are pr. per unless otherwise specified.
Prices for Photo Workshops and International Tours are pr. person, unless otherwise specified.
Registration deposit upon booking: 30% of full price.
Administration fee is 10% of total tour price and non-refundable.
Payment in full: 60 days/8 weeks prior to the tour/workshop’s starting date unless otherwise stated.
Payments can be made via PayPal, wire transfer or credit card (AMEX, Visa, MasterCard, etc).
Credit card charges may be subject to 2-3,5% surcharges.
All cancellations or changes must be made through email to enroute@enroute.is
Greater than 60 days from the start date of the Tour: 90% refund (10% is non-refundable administration fee)
50 days or more: 75% refund
40 days or more: 50% refund
Less than 40 days: no refund
Refunds will be made by same method as original payment received.
If tour is cancelled due to weather conditions or any other circumstances on behalf of Iceland En Route the tour is refunded in full.
All tours have a minimum number of participants, if the minimum is not reached the agency might cancel the tour with full refund.
Price quotations for Private Tours/Workshops are subject to change until a booking has been confirmed.
Quotes are in US dollars – unless otherwise requested.
Quotes include tax & VAT.
Payments can be made via PayPal, wire transfer or credit card.
Quote does not include accommodation, beverages or food; tips/gratuities to tour directors, drivers or local guides; passport and visa fees; baggage and personal insurance; nor any items of a personal nature – unless otherwise specified or requested.
Iceland En Route is not liable to any loss, damage, accidents, injuries or sickness during the tour. Same applies for changes in tour schedule due to weather, road conditions, strikes or any other force majeure. We reserve the right to change routes, schedules and itineraries if needed because of weather, road conditions or should the necessity arise because of any unforeseen reasons.
TRAVEL AGENT: Iceland En Route acts as a travel agent only. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, cruise line operators and hotels. Iceland En Route does not own, operate, manage or control these independent suppliers of services and is not liable for their acts or omissions.
Our obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standard. A request cannot be guaranteed. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. You understand that your legal recourse is against the specific provider not Iceland En Route. Conditions can change rapidly in a country at any time.
The purchase of your travel booking constitutes a contractual agreement between the traveler(s), customer(s), and/or purchaser(s), (collectively as “You” and “Traveler”), and En route ehf. dba Iceland En Route (“En route”, “We”, “Us”) pursuant to the following terms and conditions (“Terms”, “Agreement”):
Baggage is entirely at owner’s risk.
The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. You specifically agree that Iceland En Route is not liable for any consequential loss or damage.
IMPORTANT CONDITIONS: Prices are subject to increase prior to the time you make full payment. Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. By booking a tour, you expressly acknowledge your acceptance of these conditions (i.e. increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase.
ADDITIONAL FEES: Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in.
TRAVEL INSURANCE: Iceland En Route prices do not include travel insurance. We advise all our travelers to buy a comprehensive travel insurance to minimize loses due to any unforeseeable situations during your travel.
Travelers are encouraged to take appropriate action. For your protection, we strongly recommend that you purchase trip cancellation and travel accident insurance or check if your credit card provides one. However, no representation or description of the insurance made by Iceland En Route to you, constitutes a binding assurance or promise about the insurance. Iceland En Route is not an insurance company and has no responsibility for the submission, payment or adjustment of any insurance claims. Any insurance claims that may fall under the relevant travel insurance policy must be submitted to the insurance company identified in the policy.
RESPONSIBILITY: We always do our best to make sure your travel arrangements are satisfactory. However, Iceland En Route and its employees, affiliates, directors, agents, and assigns do not own or operate any entity which provides goods and services for your travel including without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. All such persons and entities are independent contractors and are in no way affiliated to Iceland En Route.
HEALTH AND SPECIAL REQUIREMENTS: It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. Please inform us of all significant health issues.
PASSPORTS & OTHER TRAVEL DOCUMENTS: All individuals must be in possession of a valid passport. Please check that your passport is valid for 6 months or longer than your intended travel time. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports and visas, which meet the requirements of immigration and other government authorities at every destination. You are responsible for confirming with the representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All airline tickets must be issued in the name of the passport/photo identity holder (including domestic flights). An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. Any errors in names, dates and timings on your documentation will be your responsibility if not advised at the time of booking. Please reconfirm your flights at least 24 hours prior to departure.
ELECTRONIC OR HANDWRITTEN SIGNATURE: Both parties agree that you may acknowledge and agree to these Terms: (i) electronically; (ii) by handwritten signature; (iii) by any other electronic means, including without limitation acknowledgement via email acceptance of these Terms; or (iv) by your implied consent deemed via your actions which shall include without limitation the payment of the invoice and/ or your use of the services provided by Iceland En Route or any other travel supplier related to your booking. All such means will be deemed to constitute effective acknowledgement and execution of this Agreement and shall be sufficient to bind the parties to the terms and conditions of this Agreement.
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